Yes. Ascend Nexus LLC trading as Thermal Sanctum partners directly with respected manufacturers and authorized distributors. This helps ensure that your product is genuine and eligible for full manufacturer warranty and support.

You can pay using major credit and debit cards and other secure payment options displayed at checkout. Payments are processed by our payment service providers and we do not store full card numbers on our servers.

Changes and cancellations are often possible for a short time after purchase if the order has not entered production or shipping. Contact us as soon as possible and we will check the status with the manufacturer. Once an order is in production or has shipped, changes may be treated as a return and may be subject to manufacturer fees.

We ship most products to addresses within the continental United States. Shipping availability can depend on the brand and delivery location. If you live in a remote area or outside the continental United States, contact us so we can confirm what is possible before you order.

Some products require installation by a licensed contractor or electrician. Thermal Sanctum does not provide installation directly, however we can share manufacturer installation requirements so you can work with a qualified local professional. In some areas our brand partners or preferred installers may offer additional services, subject to their terms.

Delivery timelines depend on the product and manufacturer. Many in stock items ship within 3 to 7 business days, while custom or made to order units can take longer. When manufacturers provide estimated lead times, we display them on the product page. We send tracking information as soon as it is available.

Large items such as saunas and tubs normally arrive on a pallet via freight carrier with curbside delivery. The driver brings the pallet to the nearest safe access point at the end of your driveway or street. An adult should be present to inspect the packaging, note any visible damage on the delivery receipt and assist with receiving the shipment.

Many items can be returned within 30 days of delivery when they are in new, unused condition and in their original packaging. Because of the size and custom nature of these products, restocking and freight charges may apply. For complete details, please review our Returns and Refunds policy or contact us about a specific model before you order.

Warranty coverage is provided by the manufacturer and varies by brand and product type. We are happy to share the current warranty information for any item you are considering and to help you connect with the manufacturer if a warranty question arises after purchase.

Please take clear photos, note any visible damage on the delivery receipt and contact us as soon as possible. For concealed damage discovered after delivery, contact us within 48 hours with photos and a description of the issue. We then work with you and the manufacturer to arrange repair or replacement in line with their policies.

We aim to offer competitive pricing on genuine products from authorized dealers. If you find the same item advertised by an eligible United States retailer at a lower delivered price, contact us before you buy or within 24 hours of purchase and we will review it under our Price Match policy.

Applicable sales tax is calculated at checkout based on your shipping address and current tax rules. Any duties or local taxes outside the United States are the responsibility of the customer unless stated otherwise.

Our team is available to support you before and after your purchase.