Where we deliver

We currently ship most products to addresses within the continental United States. Availability can vary by brand, product type and destination. Some manufacturers do not ship to Alaska, Hawaii, Puerto Rico or certain remote locations.

If your delivery address is outside the continental United States, or you know your property has restricted access, please contact us before placing your order so we can confirm available options and estimated costs.

How shipping works

Shipping costs

Shipping costs depend on the product, brand, order size and destination. Any available shipping options and estimated costs are shown at checkout before you complete payment.

At times we may offer free or reduced shipping on selected items or promotions. When this applies you will see it clearly noted on the product page or during checkout.

Processing and dispatch times

After you place your order you receive a confirmation email. We then confirm stock and dispatch details with the manufacturer or warehouse.

• In stock items are typically dispatched within 3 to 7 business days, depending on the brand and warehouse schedule.
• Pre order and backorder items ship according to the estimated lead time provided by the manufacturer. These lead times are estimates and may change due to production or logistics conditions.

Once your order ships, we email you shipment confirmation and tracking details whenever the carrier makes them available. If you have not received tracking within 7 business days of ordering, please contact us so we can check with the supplier.

Delivery appointments and access

Freight deliveries usually require an adult to be present. When the carrier offers appointment service, they will contact you using the phone number you provide at checkout to arrange a delivery window.

• Inform the carrier about narrow streets, gated communities, steep driveways or other access limitations in advance.
• Freight is typically delivered on a large tractor trailer. If the truck cannot safely access your property the carrier may arrange an alternative meeting point or may reschedule with a different vehicle. Any access related charges from the carrier may be billed to you.
• Lift gate service, inside delivery and removal of packaging are not included unless you purchase them or we confirm them in writing on your order.

Inspecting your delivery

To help us support you if there are any issues, please inspect your shipment at the time of delivery whenever possible.

1. Count all boxes and compare the quantity to your packing list.
2. Check the exterior of boxes and pallet for visible damage or holes.
3. Take clear photos of any visible damage while the driver is present.
4. Write a brief description of any damage or shortages on the delivery receipt before signing and ask the driver to acknowledge it.

After delivery, open all boxes and inspect the contents as soon as you can. If you discover concealed damage or missing parts, contact us within 48 hours with photos and a description so we can assist with a claim or replacement according to the manufacturer policy.

Damaged shipments

If an item arrives damaged, we work with you and the manufacturer to resolve the issue according to the carrier and manufacturer policies. In many cases this means providing replacement parts or a replacement unit.

Please avoid refusing delivery solely because of damage unless the shipment is clearly not usable or the driver instructs you to refuse it. Keeping the shipment and documenting the damage is usually the quickest path to a solution.

Missed deliveries and storage fees

If a delivery appointment is missed, or if the carrier is unable to reach you after reasonable attempts, the shipment may be returned to the terminal or to the sender. Any redelivery, storage or return freight fees charged by the carrier may be billed to you based on carrier rules.

Questions

If you have questions about shipping for a particular model or location, our team is happy to help before or after you place an order.