Who we are

Thermal Sanctum is a United States based retailer of premium wellness equipment.

Address: 3961, 1007 N Orange St, 4th Floor, Wilmington, DE, New Castle, US, 19801
Email: support@thermalsanctum.com
Phone: +1 (302) 219-4061

Information we collect

Information you provide

• Contact details such as your name, email, address and phone number.
• Order information, including products purchased and delivery details.
• Messages and information you send to us for support, reviews or surveys.
• Details you choose to share when creating an account or joining our marketing list.

Information collected automatically

When you visit our site we and our service providers may automatically collect information such as:

• IP address and approximate location.
• Browser type, device type and operating system.
• Pages you view, links you click and time spent on our site.

We use cookies and similar technologies to keep your cart active, remember preferences and understand how visitors use our site. You can manage cookies through your browser settings, although some features may not work as intended if you disable them.

How we use your information

We use personal information for purposes such as:

• Processing and delivering your orders.
• Providing customer service and responding to enquiries.
• Sending order confirmations, shipping updates and important service messages.
• Personalizing your experience and improving our website and product offering.
• Sending marketing communications when you choose to receive them. You can unsubscribe at any time.
• Preventing fraud, maintaining site security and complying with legal obligations.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us operate our business, such as payment processors, shipping partners, email platforms and analytics providers.
• Manufacturers and distributors so they can fulfill your order or provide warranty service.
• Professional advisers or authorities when required by law or to protect our rights and customers.

These parties may only use your information to perform services on our behalf and must protect it in line with applicable law.

Marketing preferences

If you join our mailing list or consent to marketing, we may send updates about products, offers and content. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

Data retention

We keep your information only for as long as needed to provide our services and meet legal and accounting requirements. When data is no longer required, we delete it or remove identifiers where possible.

Security

We use technical and organisational measures to help protect your personal information. No online system can be guaranteed completely secure, so we encourage you to use strong passwords and keep your login information private.

Your choices and rights

Depending on your location, you may have rights such as requesting access to, correction of or deletion of your personal information, or limiting certain uses. To exercise these rights, contact us using the details below and we will respond in line with applicable privacy law.

Third party sites

Our site may include links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children

Thermal Sanctum does not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us so that we can remove it.

Changes to this policy

We may update this privacy policy from time to time. Any changes will appear on this page with a revised date. We recommend checking periodically so you remain informed.

Contact us

If you have questions about this policy or how we handle your data: