Your questions about Thermal Sanctum
Clear information about ordering, delivery, returns, and customer support for Thermal Sanctum products.
ORDERING AND PAYMENT
Are you an authorized dealer?
Thermal Sanctum, operated by Ascend Nexus LLC, works with manufacturers and approved distribution partners for the brands offered on this website. Product sourcing follows manufacturer or distributor supply channels. Authorization or dealer status may vary by brand and can be confirmed directly with the manufacturer if required.
Which payment methods do you accept?
We accept major credit and debit cards and other secure payment methods shown at checkout. Payments are processed through third-party payment providers. Thermal Sanctum does not store full card details on its servers.
Can I change or cancel my order?
Order changes or cancellations may be possible shortly after purchase if processing or production has not started. Once an order has entered production or shipping, changes may be handled under the return policy and may involve manufacturer or logistics fees.
SHIPPING AND DELIVERY
How are orders fulfilled?
Products are sourced through manufacturers or approved distribution partners and shipped from designated warehouses or fulfillment locations. Orders are coordinated by Thermal Sanctum and delivered using standard freight or parcel carriers depending on the product.
Do you deliver nationwide?
Most products can be shipped within the continental United States. Availability, delivery methods, and service areas vary by brand, product type, and location. Customers outside the continental United States or in remote areas should contact us before ordering to confirm options.
How long does delivery usually take?
Delivery timeframes vary by product, configuration, and manufacturer availability. Some in-stock items may ship within approximately 3 to 7 business days, while custom or made-to-order products may require additional lead time. Estimated timelines, when available, are shown on individual product pages.
What happens on the day of delivery?
Large items are typically delivered by freight carrier, often using curbside delivery service. An adult should be present to receive the shipment and check for visible damage before signing the delivery receipt.
RETURNS, WARRANTY, AND PRICING
What is your return policy?
Eligible items may be returned within 30 days of delivery if unused and in original packaging, subject to manufacturer policies and approval. Due to product size, handling requirements, or customization, restocking and return shipping charges may apply. Full details are provided in the Returns and Refunds policy.
How long is the warranty?
Warranty coverage is provided by the product manufacturer and varies by brand and model. Thermal Sanctum can assist customers with warranty documentation and manufacturer contact information after purchase.
How does pricing work?
Product pricing reflects manufacturer or supplier pricing structures and selected product configurations. Applicable delivery or freight charges are shown during checkout before order completion.
SUPPORT AND BUSINESS INFORMATION
Where is Thermal Sanctum located?
Thermal Sanctum is operated by Ascend Nexus LLC, a United States registered business. The address shown on this website is the registered business mailing address. Order coordination and customer support are handled by our internal team, while products are shipped from manufacturer or distribution facilities.
How can I contact you?
Thermal Sanctum Customer Care
Email: support@thermalsanctum.com
Phone: +1 (302) 219-4061
Hours: 9am to 5pm, Monday to Sunday
Address: 1007 N Orange St, 4th Floor, Wilmington, DE 19801, United States